Question 1

What printing process and materials do you use?

Accepted Answer

Every print is produced on archival-grade materials using pigment-based ink. We offer three mediums: Giclée on heavy cotton rag paper (310 gsm, acid-free, museum-grade), Archival Paper prints on a smooth matte stock in a range of weights (190–310 gsm), and Canvas on a poly-cotton blend with your choice of matte or satin finish. Pigment inks are UV-stable — colors resist fading for 100+ years in normal indoor display.

Question 2

How are prints shipped, and how long does delivery take?

Accepted Answer

Prints ship flat between rigid cardboard backers with corner protectors and an acid-free glassine sleeve to prevent scuffing and humidity damage. Domestic orders ship via UPS or FedEx Ground; international orders ship via DHL Express. Production typically takes 3–5 business days, with transit adding 2–7 business days domestically and 5–10 internationally. International buyers are responsible for any applicable customs duties or import taxes on arrival.

Question 3

Are prints signed, numbered, and accompanied by a certificate?

Accepted Answer

Yes — limited-edition prints are hand-signed and individually numbered by the photographer (e.g. 7/50). Each piece ships with a printed certificate of authenticity that lists the artwork title, edition number, materials, and the photographer’s signature. The certificate matches the number stamped on the print, so the edition size is verifiable. Open-edition prints are unsigned but include a studio certificate.

Question 4

What is your return and damage policy?

Accepted Answer

If a print arrives damaged in transit, send us a photo within 7 days of delivery and we will replace it at no charge or issue a full refund — your choice. For change-of-mind returns, unwalled prints in original condition can be returned within 30 days of delivery for a refund of the print price; the buyer covers return shipping in that case. Custom-sized prints are non-returnable except for damage.

Question 5

How do I choose the right print size for my wall?

Accepted Answer

Standard print sizes (8×10, 11×14, 16×20, 24×36 in) map directly to common off-the-shelf frame sizes, so you can frame immediately. For a wall-to-print ratio, the print width should be roughly two-thirds the width of the wall or furniture beneath it. At a typical 6–8 ft viewing distance, an 11×14 reads comfortably in a small room, 16×20 suits a living room, and 24×36 works as a statement piece above a sofa or bed. Many photographers also offer custom dimensions — check the product page or message the photographer directly.